REFUND & BILLING POLICY
Last Updated: July 21, 2026
Sonic Translation, LLC ("Company," "we," "us," or "our") is committed to transparency regarding payments, billing schedules, and translation hour usage for our application and services (the "Application" or "Service").
Please read this Refund & Billing Policy carefully before making any purchases or enabling automated billing settings. By purchasing translation hours or enabling automatic balance replenishment, you agree to all terms outlined in this policy.
1. ALL SALES ARE FINAL & NO REFUNDS POLICY
ALL PURCHASES OF TRANSLATION HOURS—WHETHER COMPLETED MANUALLY OR TRIGGERED AUTOMATICALLY THROUGH OUR AUTO-REPLENISHMENT FEATURE—ARE 100% FINAL AND NON-REFUNDABLE.
A. Strict Non-Refundable Terms: Once a payment transaction has been processed by our payment gateway (Stripe, Inc.), no refunds, charge reversals, store credits, or partial prorations will be issued under any circumstances, including but not limited to:
- Unused or remaining translation hours stored on your account balance.
- Accidental or duplicate manual credit purchases initiated by the user.
- Automatic replenishment charges triggered while the Auto-Replenishment feature was active.
- User dissatisfaction with artificial intelligence translation quality, output accuracy, or model latency.
- Stream disconnections caused by local internet outages, browser incompatibility, or third-party API dropouts.
- Account suspension or termination resulting from a violation of our Terms of Service or Privacy Policy.
B. No Cash Value or Expiration: Purchased translation hours represent a limited, non-exclusive, non-transferable license to utilize real-time translation server bandwidth. Translation hours possess no monetary or cash value, cannot be exchanged for fiat currency, and cannot be transferred to another user account or third party.
2. MANUAL PURCHASES
Execution & Allocation: Manual hour allocations are billed at the posted rate (e.g., $10.00 USD per 1 hour) and applied immediately to your account balance upon successful payment authorization from Stripe.
User Responsibility: You are solely responsible for verifying the purchase quantity selected in the manual purchase field prior to clicking "Complete Purchase." Clicking the purchase button constitutes an irrevocable authorization to charge your vaulted card for the full amount displayed.
3. AUTOMATIC BALANCE REPLENISHMENT ("AUTO-REPLENISH")
A. How Auto-Replenishment Works
To ensure uninterrupted live translation during extended streaming sessions, the Application offers an optional Auto-Replenishment feature:
- When enabled, our system monitors your remaining account credit balance in real-time.
- Whenever your translation balance reaches or drops below your designated threshold (e.g., 2 hours), our system automatically executes an off-session recurring charge to your saved Stripe payment method.
- The amount charged will equal your chosen replenishment package (e.g., 5 hours = $50.00 USD).
B. Authorization for Recurring Off-Session Charges
By toggling the Auto-Replenishment feature to "Enable" and saving your settings, YOU EXPLICITLY AUTHORIZE THE COMPANY TO CHARGE YOUR SAVED PAYMENT METHOD ON AN OFF-SESSION RECURRING BASIS WITHOUT REQUIRING FURTHER MANUAL ACTION OR NOTICE FROM YOU.
C. Cancellation Procedure (How to Turn Off Auto-Replenishment)
You may disengage or cancel Auto-Replenishment at any time directly through the Application dashboard:
- Log into your account and navigate to the Account & Billing tab.
- Locate the Auto-Replenishment configuration panel.
- Toggle the Enable switch to the OFF position.
- Click "Save Subscription Settings" to confirm disengagement.
D. Timing of Cancellation
To prevent an automated charge, you must disengage the Auto-Replenishment toggle BEFORE your balance reaches or falls below your configured threshold. Disengaging Auto-Replenishment after a threshold charge has already been processed will prevent future automated charges, but will not invalidate, refund, or reverse the payment that was already processed.
4. HOUR CONSUMPTION & SERVICE DISCLAIMERS
Real-Time Usage Metering: Translation hours are deducted from your balance in real-time based on active WebSocket connection duration. Fractional usage is calculated continuously while an active stream is open.
AI Translation & Connection Dropouts: Real-time translation is powered by third-party artificial intelligence engines (Google Gemini API). Because streaming relies on network connectivity, WebSockets, and AI algorithms:
- Temporary network drops, server transitions, model latency, or mistranslations do not entitle you to credit refunds or usage rollbacks.
- You are responsible for stopping live sessions via the "Stop" button when you are no longer speaking or translating to prevent unnecessary credit consumption.
5. PAYMENT PROCESSING VIA STRIPE
Payment Methods: Payments are processed securely via Stripe, Inc. We accept valid credit cards, debit cards, and other payment methods supported by Stripe Elements.
Vaulting & Storage: By adding a card to your account, you consent to having your payment profile vaulted securely by Stripe. We do not store raw credit card numbers or CVV codes on our servers.
Failed Auto-Replenishment Transactions: If an automated replenishment charge fails due to insufficient funds, an expired card, or bank rejection, your live translation stream may be terminated immediately upon reaching a zero credit balance. You will receive an automated email notification regarding payment failure.
6. CHARGEBACKS, PAYMENT DISPUTES, AND PENALTIES
PLEASE CONTACT CUSTOMER SUPPORT BEFORE INITIATING A DISPUTE WITH YOUR BANK.
Mandatory Resolution Attempt: If you believe a billing error has occurred, you agree to contact us at support prior to contacting your bank or credit card institution. Most billing inquiries can be resolved quickly without formal bank interventions.
Fraudulent or Unjustified Chargebacks:
If you initiate an unauthorized chargeback, payment dispute, or payment reversal with your bank for validly billed manual purchases or authorized Auto-Replenishments:
- Immediate Suspension: Your account will be immediately suspended or permanently terminated.
- Forfeiture: All remaining translation credits associated with your account will be forfeited.
- Administrative & Recovery Fees: You agree to pay a $50.00 USD Chargeback Processing Fee per disputed transaction alongside the original disputed payment amount.
- Collection: We reserve the right to report unpaid chargeback claims to credit bureaus or refer collection matters to third-party agencies and legal counsel.
7. BILLING DISCREPANCIES & REPORTING WINDOW
If you believe there is an error in the amount charged or the hours applied to your account, you must notify us in writing within fourteen (14) calendar days of the transaction date.
Failure to notify us of a billing inquiry within fourteen (14) days constitutes a full waiver of any claims regarding the accuracy of that transaction.
8. ACCOUNT TERMINATION & BALANCE FORFEITURE
If you choose to close or delete your account, or if your account is terminated by us due to a violation of our Terms of Service (such as unauthorized audio capture, wiretap violations, or chargeback fraud), any accrued or remaining translation hours will be immediately forfeited and permanently cleared. No financial compensation or cash payouts will be granted for forfeited hours.
9. CHANGES TO THIS BILLING POLICY
We reserve the right to modify pricing, hour allocation ratios, or the terms of this Refund & Billing Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Application after a policy update constitutes full acceptance of the revised terms.
10. CONTACT INFORMATION
For questions regarding billing, receipt inquiries, or auto-replenishment settings, please contact support:
Company Name: Sonic Translation, LLC
Mailing Address: 9481 Evergreen Pl, Davie, FL 33324, Sonic Translation, LLC
Support Email: [email protected]